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Welcome to Dillards Appliance Repair, your trusted partner for appliance repair needs. Our team of service technicians is dedicated to providing high-quality, transparent, and professional appliance repair services.

By engaging our services, you agree to the terms and conditions outlined on this page. These terms of service govern all repair work, including, but not limited to, dishwasher, dryer, refrigerator, washer, and microwave repairs.

We encourage you to read these terms carefully before using our services. If you have any questions or need further clarification, please contact us.

Non-Refundable Service Charge

When scheduling a service call, we charge a non-refundable fee for diagnostics, travel, and technician time. This fee will be disclosed before service and is due upon completion of the repair, whether or not you proceed with the recommended work.

The service fee helps cover the cost of sending a skilled appliance service technician to your location, diagnosing the issue, and providing a solution. This fee is separate from any costs associated with parts and labor, should you decide to proceed with the appliance repair.

Payment Terms and Collection Costs

Payment is due after service unless an alternate arrangement is agreed upon in writing. We accept the following payment methods:

Cash
Check
Major credit cards (Visa, Mastercard, American Express, Discover)

Any returned check or declined payment will incur an additional $50 fee. If a balance remains unpaid after service completion, Dillards Appliance Repair reserves the right to pursue collection, including legal fees, court costs, and applicable interest at the maximum rate permitted by law.

Customers are responsible for ensuring full payment at the time of service and for any costs associated with collection efforts.

Limited Warranty

Dillards Appliance Repair guarantees the quality of its repair services and offers a 30-day labor warranty and a 90-day parts warranty for technician-performed repairs.

This warranty covers defects in materials and workmanship but does not cover:

Improper use or installation of an appliance
Pre-existing appliance issues unrelated to the service performed
Repairs made using non-standard materials
Damage caused by water supply issues, electrical junction boxes, or drainage requirements
Component failures unrelated to the completed repair

If an issue arises within the warranty period, please contact us immediately for evaluation.

Limitation of Damages

While we take pride in providing high-quality appliance repair services, Dillards Appliance Repair shall not be held liable for:

Consequential damages including food spoilage, lost business revenue, or personal inconvenience
Property damage that may occur during service, including flooring, countertops, cabinetry, or water damage caused by pre-existing issues
Damage resulting from improper appliance use or unrelated component failure

Our liability is strictly limited to the amount paid for the repair service.

30-Day Labor & 90-Day Parts Warranty Coverage

By engaging our services, you acknowledge that these terms and conditions constitute the entire agreement between you and Dillards Appliance Repair and supersede any prior verbal or written agreements.

These terms govern all appliance repair services provided.

Governing Law and Dispute Resolution

The laws of the State of VA govern these terms of service.

Any disputes arising from services performed shall be resolved through binding arbitration in accordance with applicable regulatory requirements in Fredericksburg County, VA.

If arbitration is not applicable, disputes will be resolved in a court of law located in VA.

Damage Waivers

Certain appliance repair services involve inherent risks. By requesting repair work, you acknowledge and accept the following damage waivers.

Waiver of Damages When Moving an Appliance

Moving major appliances may cause damage to flooring, cabinetry, countertops, or nearby structures. While technicians take reasonable precautions, Dillards Appliance Repair is not liable for damages incurred during appliance movement.

Waiver of Damages When Working with Water

Appliances connected to water supply lines may pose risks of leaks or water damage. Dillards Appliance Repair is not responsible for damage caused by water valves, supply connections, or component failures occurring after service completion.

Waiver of Damages from Failed Cooling Equipment

Refrigerators, freezers, and cooling systems contain complex components that may fail unexpectedly, even after repair. Dillards Appliance Repair is not liable for food spoilage, business losses, or other damages resulting from cooling equipment failure.

Waiver of Damages from Lifting a Glass Cooktop

Glass and ceramic cooktops may break when lifted for internal access. While technicians follow industry best practices, breakage cannot be guaranteed against. By proceeding, you accept full responsibility for any resulting damage.

Right to Modify Terms

Dillards Appliance Repair reserves the right to modify these terms and conditions at any time without prior notice.

Customers are encouraged to review this agreement periodically for updates.

Contact Us

If you have questions regarding these terms of use, please contact us:

Dillards Appliance Repair

Phone: (804)-925-5297

We appreciate your business and thank you for choosing Dillards Appliance Repair for your appliance repair needs.

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Terms and conditions

Dillards Appliance Repair

About us